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Recent news on Hawaiian cancellation policies

thesun.co.uk

Major airline's new 'no show' policy comes into force - passengers risk losing money

27 days ago

nypost.com

Hawaiian Airlines' new 'no show' policy may make travel more expensive

23 days ago

Here’s a detailed overview of Hawaiian Airlines’ cancellation policy:

1. 24‑Hour Risk‑Free Cancellation
   You can cancel any ticket purchased directly from Hawaiian Airlines up to 24 hours after booking⁠—if the flight is at least seven days away—for a full refund, regardless of fare class cntraveler.com+15hawaiianairlines.com+15nerdwallet.com+15hawaiianair.custhelp.com+4nerdwallet.com+4hawaiianair.custhelp.com+4.

2. Basic vs. Refundable Fares

   • Main Cabin Basic (Basic Economy): Non-changeable and non-refundable after the 24‑hour window. However, if canceled more than 7 days before departure within the 24‑hour window, it’s refundable marketwatch.com+7hawaiianairlines.com+7hawaiianair.custhelp.com+7.

   • Main Cabin Refundable or higher: Fully refundable at any time prior to departure if you contact reservations .

3. Post-24‑Hour Window Cancellations

   • Unused tickets are valid for one year from purchase and can be used as travel credit if non-refundable hawaiianair.custhelp.com+14hawaiianairlines.com+14cntraveler.com+14.

   • You’ll pay a cancellation/service fee unless you accept a travel credit instead:

     • $25 within Hawaii

     • $100 for U.S. mainland or U.S.–Hawaii flights en.wikipedia.org+5hawaiianairlines.com+5foxbusiness.com+5en.wikipedia.org.

4. No‑Show Policy (Effective May 15, 2025)
   If you miss your flight without notifying Hawaiian (a "no‑show"), your entire itinerary—including return/connecting flights—will be cancelled, and you won’t receive refund or credits for non-refundable tickets hawaiianairlines.com+3thesun.co.uk+3nypost.com+3.

5. Refund Processing Time

   • Credit card purchases: refund within 7 business days

   • Cash/check: refund within 20 business days hawaiianair.custhelp.com+11hawaiianairlines.com+11reddit.com+11.

6. Changes Without Fees
   As part of its flexibility update, Hawaiian Airlines allows no change fees on Main Cabin and above for flights within its network. You’ll only pay the fare difference if applicable en.wikipedia.org+10hawaiianairlines.com+10cntraveler.com+10.
   Main Cabin Basic still has no changes allowed aside from the 24‑hour window.

7. Cancellations by Airline
   If Hawaiian cancels your flight, they’ll either rebook you or refund your ticket fully—and under DOT rules, if the cancellation is significant (3+ hours domestic or 6+ international), you can choose cash refund reddit.com+2nerdwallet.com+2marketwatch.com+2.

Summary Table

How to Cancel or Modify by Phone

If you decide to cancel or change your reservation, the fastest way is to call Hawaiian Airlines directly:

☎️ +1 (888) 505‑4836

When calling:

• Have your confirmation code and passenger details ready

• Clearly state you’d like to cancel or request a refund/credit

• Ask about any waived fees or eligible fare differences

• Mention if you're a HawaiianMiles member or booked a refundable fare it can simplify the process

Tips to Keep in Mind

• Plan ahead and cancel during the 24‑hour window if possible for maximum flexibility.

• If you must cancel later, expect fees unless you have a refundable fare.

• Avoid no‑shows: notify Hawaiian if plans change, or you'll risk losing your whole itinerary.

• Monitor your refund status: credit-card refunds should appear in under a week.

• Review DOT rules: for airline-initiated disruptions, you may choose cash refunds over rebooking cntraveler.com+2reddit.com+2en.wikipedia.org+2nypost.comfoxbusiness.com+2nerdwallet.com+2nypost.com+2foxbusiness.com.

In essence, Hawaiian Airlines offers a fair cancellation policy with a 24‑hour full refund window, generous refundable-fare options, and consumer protections for airline-initiated cancellations. Just remember: “no change” doesn’t equal “no fees” for Basic Economy, and no‑shows carry severe consequences. If issues arise, their reservations line is your go-to for help:

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Need help drafting a cancellation request or want detailed guidance by fare type? Just let me know!